This Privacy Policy explains how BuilTHAI (“we”, “us”) collects, uses, and protects personal information when you use the BuilTHAI construction marketplace website and related services (the “Service”).
1. Who we are
BuilTHAI is a construction marketplace that helps clients publish projects and receive contractor proposals. For privacy questions about this Service, contact us through your BuilTHAI account or using the contact details published on the website.
2. Information we collect
Account information: name, email address, preferred language, role (client, contractor, or designer), and authentication data processed via our identity provider.
Profile and business details: company name, service regions, specialties, verification documents, and portfolio materials you choose to upload.
Project and tender data: project descriptions, documents, clarifications, bids, commercial proposal terms, messages, and contract-related records needed to run the marketplace.
Usage and technical data: device and browser information, approximate location derived from network data, cookies or similar technologies, and logs needed for security and performance.
3. How we use information
We use personal information to operate and improve the Service; create and manage accounts; match clients and contractors; process tenders, bids, and notifications; provide estimates and support features; verify contractors; prevent fraud and abuse; comply with legal obligations; and communicate about the Service.
We do not sell your personal information. We may share limited data with service providers that host, authenticate, store files, send email, or help us operate the platform, under appropriate contractual safeguards.
4. Legal bases
Where required by applicable law, we process personal information based on contract performance (to provide the Service you requested), legitimate interests (security, product improvement, marketplace integrity), consent (where we ask for it), and legal obligations.
5. Project visibility and messaging
Information you include in public or tender-visible project materials may be seen by other users according to project and tender settings. Messages and commercial proposals are shared with the counterparties involved in that project or bid.
Do not upload sensitive documents you are not authorised to share. You remain responsible for the content you submit.
6. Retention
We retain personal information for as long as your account is active and as needed to provide the Service, resolve disputes, enforce agreements, and meet legal, tax, or accounting requirements. Some records related to tenders and contracts may be retained longer where necessary for legal and operational reasons.
7. Security
We use administrative, technical, and organisational measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. International transfers
Your information may be processed in countries other than where you live, including by hosting and authentication providers. Where required, we take steps intended to protect transferred information in accordance with applicable law.
9. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, or restrict certain personal information, or to object to certain processing. You can update some account settings in BuilTHAI, and you can contact us to request assistance.
You can manage email notification preferences in your account. You may also disable non-essential cookies in your browser where available.
10. Children
The Service is intended for adults acting in a business or property-owner capacity. We do not knowingly collect personal information from children.
11. Changes
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. Continued use of the Service after changes become effective constitutes acceptance of the updated policy where permitted by law.